At Grass Carpet, we take pride in delivering premium-quality artificial grass products and reliable service throughout Dubai and across the UAE. This Shipping & Delivery Policy explains how our shipping, delivery, and installation process works to ensure every order is handled with care and precision.
1. Order Processing & Confirmation
We do not offer direct online checkout.
Every order placed through our website https://grasscarpet.ae is first reviewed by our sales team. Once we receive your inquiry, we will:
- Contact you via phone or email to confirm your order details.
- Discuss measurements, customization options, delivery location, and installation requirements.
- Provide an estimated delivery or installation date.
No shipment or delivery is processed without customer confirmation.
2. Delivery Coverage
We currently deliver and install products within Dubai and across other Emirates of the UAE.
Delivery availability for certain areas may depend on:
- Product type and size,
- Order quantity,
- Distance and accessibility for installation teams.
Our customer support team will confirm service availability before finalizing your order.
3. Delivery & Installation Process
Depending on your selected product, delivery may include:
- Standard Delivery: For ready-made turf rolls or accessories delivered to your specified address.
- Delivery + Installation: For customized or made-to-measure grass products, where our expert installation team handles the complete setup at your site.
All products are delivered and installed under the supervision of Grass Carpet’s team to ensure quality and accuracy.
4. Delivery Timelines
Delivery times may vary based on:
- The complexity of the order (custom cutting, design, or preparation).
- The delivery location within the UAE.
- Availability of stock and installation scheduling.
Once confirmed, customers will receive an estimated delivery window.
We always strive to complete orders on time and will inform you promptly in case of any unavoidable delays.
5. Shipping Charges
Delivery or installation fees, if applicable, will be communicated before order confirmation.
Charges may vary depending on:
- Location or site accessibility,
- Order size and weight,
- Whether installation service is included.
In some cases, delivery is complimentary within Dubai for selected product packages or promotional offers.
6. Damaged or Incorrect Deliveries
We take utmost care in packaging and transporting your products.
However, if a product arrives damaged, defective, or incorrect, please report it to our customer care team within 48 hours of receiving your order.
After verification, we will arrange replacement or correction at no additional cost.
7. Customer Responsibility
Please ensure:
- The delivery location is accessible for unloading and installation.
- Someone is available to receive and verify the products at the delivery address.
- Any special delivery instructions (parking, building entry, etc.) are communicated beforehand.
Failure to provide access or confirmation may cause delivery delays.
8. Contact & Support
For delivery updates, installation scheduling, or support, reach us at:
info@grasscarpet.ae
+971554722980
https://grasscarpet.ae
Our customer care team is always ready to help with any queries or delivery-related concerns.
9. Policy Updates
Grass Carpet reserves the right to modify or update this Shipping & Delivery Policy at any time. All updates will be reflected on this page with a revised “Last Updated” date.