Welcome to Grass Carpet, Dubai’s trusted artificial grass and turf supplier.
By accessing or using our website https://grasscarpet.ae, you agree to comply with the following Terms and Conditions. Please read them carefully before submitting any inquiry or request.
1. General Information
Grass Carpet operates as an artificial grass and landscaping solutions provider based in Dubai, UAE.
Our website serves as a product and information catalog, allowing users to explore different types of artificial grass, pricing ranges, sizes, and design options.
We do not provide direct online checkout or instant purchases. All product orders and customizations are handled manually after a confirmation call or written agreement from our sales team.
2. Product Information and Availability
We make every effort to display accurate product details including:
- Images, specifications, pricing, and features.
- Color, texture, and pile height representations (which may vary slightly due to lighting or screen differences).
Product availability and prices may change without prior notice.
Customized products are made according to customer specifications once confirmed.
3. Order Confirmation
Submitting an inquiry on our website does not constitute a purchase or binding contract.
Once your inquiry is received, our team will contact you to:
- Confirm your order details, measurements, and customization needs.
- Provide a quotation and estimated delivery/installation timeline.
- Obtain final approval before processing any order.
No order is processed or delivered without customer verification and consent.
4. Payments
Since we do not have a direct checkout system, all payments are handled offline after mutual confirmation.
Payment terms (deposit, balance, or full payment) are discussed individually based on the project scope or installation package.
5. Cancellations, Returns, and Refunds
As most of our products are customized according to specific measurements and requirements, cancellations are not accepted once production or installation preparation begins.
However, if:
- A product is delivered in damaged condition,
- The wrong size, color, or model is provided,
we will take corrective action, including replacement or service adjustment after inspection.
Please refer to our Return & Refund Policy for full details.
6. Shipping and Installation
We offer delivery and installation services within Dubai and across the UAE, depending on product type and order size.
All deliveries are made after customer verification and are managed directly by our in-house team or trusted logistics partners.
Some delivery or installation charges may apply.
7. Customer Responsibilities
By placing an inquiry or confirming an order, you agree to:
- Provide accurate and complete information regarding your requirements and location.
- Verify all order details before final confirmation.
- Ensure accessibility for delivery and installation teams.
Grass Carpet will not be liable for delays or costs arising from incorrect information or unconfirmed orders.
8. Intellectual Property
All website content — including product images, text, design, and branding — is the property of Grass Carpet and protected under applicable copyright laws.
You may not reproduce, distribute, or use our materials for commercial purposes without written permission.
9. Limitation of Liability
Grass Carpet is not responsible for:
- Any indirect, incidental, or consequential damages arising from website use or communication errors.
- Color or texture variations due to digital display differences.
- Delays caused by third-party services, weather, or unforeseen logistics issues.
10. Contact Information
For any questions regarding these Terms and Conditions, please contact:
info@grasscarpet.ae
+971554722980
https://grasscarpet.ae